Return & Refund Policy

1. Return Eligibility

Due to the intimate nature of our products, we have specific return guidelines:

Unopened/sealed products: Eligible for return within 7 days of delivery
Opened products: Not eligible for return due to hygiene reasons
Damaged/defective products: Eligible for replacement or refund within 48 hours of delivery
Wrong product received: Eligible for free replacement

2. Non-Returnable Items

Products that have been opened, used, or have broken seals
Lubricants, massage oils, and other consumable products once opened
Lingerie and intimate apparel (hygiene policy)
Products purchased on clearance or special sale

3. How to Request a Return

Go to "My Orders" in your account
Select the order and click "Request Return"
Provide the reason and upload photos if the product is damaged
Our team will review and respond within 24-48 hours

You can also email us at support@nuktus.com with your order number.

4. Refund Process

Online payments: Refund will be credited to the original payment method within 7-10 business days
COD orders: Refund will be processed via bank transfer within 7-10 business days
Shipping charges are non-refundable unless the return is due to our error

5. Replacement Policy

For damaged or defective products, we offer free replacement. The replacement will be shipped within 2-3 business days after we receive the returned item or photo proof of damage.

6. Cancellation

Orders can be cancelled before they are shipped
Once shipped, the order cannot be cancelled — you may request a return after delivery
Refund for cancelled orders is processed within 3-5 business days

7. Contact Us

For return/refund queries, reach us at support@nuktus.com or call us during business hours.